I graduated with a GPA of 3.7. During this time, I participated in two tournaments. One was an entrepreneurship fair, where I won first place by creating a mobile app to improve mental health. I was responsible for creating both the backend and the app itself.

The second tournament was a hackathon. My team and I represented a college at the national level and won third place by creating a video chat app featuring AI for sign language recognition. I was responsible for both the backend and frontend of the app, and I also created the entire WebRTC infrastructure.

I am pursuing a Master of Science in Computer Science at the University of Illinois at Urbana-Champaign, expected to graduate in 2026. My coursework includes Applied Machine Learning, Cloud Networking, IoT, and Computer Security, focusing on real-world applications and emerging technologies.

• Collaborate with cross-functional teams to troubleshoot platform issues, improve processes, and enhance system reliability.
• Provide technical guidance to internal users, debugging issues related to authentication, tools, and system performance.
• Managed and tracked tickets using Salesforce, ensuring effective escalation handling and achieving a 98% resolution rate.
• Assist in testing and validating bug fixes by reproducing reported issues and providing detailed feedback to engineering teams.

• Troubleshot and resolved UI/UX issues, ensuring seamless developer and user experiences across various devices and screen sizes.
• Collaborated with cross-functional teams to integrate secure authentication using AWS Lambda and Cognito, streamlining user onboarding and access.
• Designed and built a real-time video call component using Twilio and WebSockets, providing support for collaboration and troubleshooting communication issues.
• Optimized API calls with React Query, improving platform responsiveness by 26% and reducing data-fetching latency for end users.
• Wrote and maintained unit and integration tests with Jest and React Testing Library, ensuring stable and bug-free components for developers.

• Provided technical troubleshooting and support for internal users, resolving issues related to network infrastructure, authentication, and system performance.
• Collaborated with cross-functional teams to implement network improvements, enhancing system reliability and reducing latency by 20%.
• Assisted developers and teams with technical support and debugging, ensuring optimal functionality of tools and systems.

• Served as the primary point of contact for Tier 2 and Tier 3 support tickets, resolving complex technical issues related to API failures, system outages, and performance problems using Python and TypeScript.
• Troubleshot and debugged backend issues, working closely with developers to identify root causes and implement effective solutions.
• Implemented diagnostic tools and scripts in Python to streamline issue identification and resolution, improving overall troubleshooting efficiency.

• Built e-commerce platforms for clients using Shopify and WordPress, streamlining their online sales processes.
• Contributed to UI development for various projects using cutting-edge technologies like Next.js.
• Designed and created bespoke websites for clients using Next.js, implementing a Headless CMS (Prismic) for content management flexibility.